At this time, MyTravel is only being evaluated at select DoD organizations. Only users whose organizations have access are able to login. Your organization will notify you of the transition. Even after the system is available for your organization’s use, you may still need to use the Defense Travel System (DTS) for some temporary duty (TDY) trip types. This is because MyTravel is incrementally adding more complex functionality.
For best results, always use the Chrome browser to access MyTravel. As soon as your MyTravel account is available, login and finish setting up your travel profile. In addition to completing the usual profile information (name, contact information, travel preferences, etc.), make sure you also:
- Register and verify 1-3 email addresses. MyTravel only accepts emailed documents (e.g., receipts) from verified email addresses.
- Add your Government Travel Charge Card (GTCC) number and expiration date. Doing so allows the system to make reservations and receive transaction information from the card vendor.
- Enter personal vehicle information for at least one vehicle. This allows you to claim and receive payment for POV mileage.
- Activate e-receipts. This lets MyTravel place vendor-provided electronic receipts directly into your MyTravel account.
You should review and update your profile at regular intervals, and when prompted by the system or directed by Component policy.
Various training resources are available to guide new users through the Concur workflow to book, request, and expense travel.
Quick Start Guides
Provides an overview of basic workflows and current system functionalities.
Provides additional details on topics from the MyTravel quick start guides.
Demonstrations of workflows and common actions.
Note: the Travel Assistance Center supports DTS users only and cannot troubleshoot MyTravel issues.
Your Travel Manager or Component Coordinator can assist with most routine questions and issues concerning MyTravel. Additional customer support and technical assistance is available through SAP Concur Support at 1-844-308-6880. When calling, press ‘1’ for help with technical or system issues, or ‘2’ for help with booked travel. TMC touch fees do not apply and you will not need to claim reimbursement. You can also click 'Help' in the top right corner of each MyTravel page.
After a trip, MyTravel users are encouraged to talk to their Component Coordinator about their experience. Feedback is critical to MyTravel's success and is used to inform future updates to the system.