Travel Assistance Center
The Travel Assistance Center (TAC) provides DoD-wide support for issues unresolved or unaddressed at the local level. Staffed by a team of trained analysts, the TAC offers escalated assistance across the spectrum of defense travel including help with DTS issues, Commercial Travel Programs, and Travel Policy.
The TAC surveys users to measure the quality of assistance provided. This feedback allows us to identify potential problems, pinpoint process improvements, and improve overall traveler satisfaction.
TAC Live Chat
If you're experiencing one of the issues outlined below, Live Chat will provide the quickest resolution. Chat is available online Monday - Friday 8:00 am - 6:00 pm ET (excluding Federal holidays). At this time, Live Chat analysts can only ﬁeld questions related to these specific issues.
Review the TAC Live Chat Users Guide [PDF, 11 pages] for more information on accessing and using chat.