Participants and Points of Contact
For information on truck rental locations participating under this agreement, contact the truck rental company representatives listed below.
|Budget Truck Rental Inc.
4500 S. 129th E. Ave.
Tulsa, OK 74134
600 Corporate Park Drive
St. Louis, MO 63105
|USG Customer Service Team
|1-800-325-8007 Reference Discount Code FGTORDS
If you've been in an accident, make sure you've done the following:
Obtain a Police Report
Notify the police and attempt to obtain a police report. If unavailable, complete a Vehicle Incident Report with the rental company that includes a description of the accident and the contact information for all parties involved, including the name of the rental car company representative who assisted you.
Contact your Rental Company Directly
Before submitting a request for assistance, report the problem or accident and keep a record of who you spoke with, what number you called, and the date and time.
Notify your Organization
Contact your authorizing official, supervisor, commander, or your legal or claims office to report the issue.
Collect the required documents, upload them to the Rental Vehicle Assistance Tool [authentication required], and record your case number. An action officer will follow up with you.
If “GARS” is listed on your rental contract, you are covered in an accident unless the vehicle was used in an unauthorized manner.
The Defense Travel Management Office supports federal travelers with rental truck/car customer service matters and in the event of an accident. Use the Rental Vehicle Assistance Tool to report an issue or an accident [login required], or to leave feedback on a rental experience.
The Tool should NOT be used to file a claim against the government either by a third party, or by the rental agency. All renters should first attempt to resolve issues directly with the rental company.