Reference materials include information papers, tri-folds, guides, and manuals.
Information papers are targeted at users already familiar with a topic who may need a brief refresher. They typically provide step-by-step guidance for completing a specific task or action.
Like information papers, tri-folds typically provide topical information or step-by-step guidance in an organized, print-friendly format.
Guides provide procedural, topical, or role-specific information in a specific, focused format that is usually smaller than a full manual.
Manuals provide comprehensive instruction on travel and support procedures. Manuals include figures showing screen examples and information tables.