Travel Management Company Services
Travel Management Companies (TMCs, also referred to as Commercial Travel Offices/CTOs in DTS) operate in a manner similar to a travel agency, by arranging official travel on behalf of military and civilian travelers in accordance with DoD policy [PDF, 11 pages].
The Defense Travel Management Office (DTMO) procures TMC services on behalf of DoD. Centralizing the procurement of travel services allows DoD to apply best practices, leverage buying power, and improve working relationships between the Government and the travel industry. DTMO-managed TMC services are currently provided to DoD locations worldwide by multiple TMC service providers, comprised of both large and small businesses. Contracted TMCs must adhere to Travel Management Office Data Requirements within their contract.
TMC Reservation Process
All electronic communication between DoD Online Booking Tools and the TMC takes place through an electronic record called the Passenger Name Record (PNR). The PNR contains all pertinent information about the traveler’s reservation and resides in the TMC’s reservation system, known as a “Global Distribution System” (GDS).