Worldwide Systems Outages Causing Disruptions

Due to a worldwide software issue affecting travel and other systems, travelers may experience travel disruptions. Travel Management Companies, airlines and other travel providers may also be experiencing systems outages. Please see the traveler disruption page for guidance.

woman holding rental car key

Bypass the Counter & Earn Rewards

The U.S. Government Frequent Renter Program let's you skip the wait at select locations and earn rewards toward your next rental.

Important Rental Car Insurance Information

Travelers who have rental car reservations booked with the following companies for travel starting on or after May 1, 2024, must be rebooked in DTS immediately: Ace, Alamo, Avis, Budget, Enterprise, Europcar, Fox, National, NextCar, Nissan, Payless, Routes, and Sixt. More information.

Rental Car Program

The U.S. Government Rental Car Program offers reduced rates and special benefits when renting cars, passenger vans, or sport utility vehicle (SUV) through a variety of approved rental car companies. The program is open to federal government employees and service members traveling on official business and is administered through the U.S. Government Rental Car Agreement #5 [PDF, 56 pages] which outlines:

Benefits. If the size/class vehicle that you reserved is not available at the time of pickup, the rental company must provide an available vehicle of equal or greater car class. If a vehicle is not available within one hour after arrival at the counter, reasonable alternate transportation (arranged by the Company and agreed upon by the traveler) will be provided to get the traveler to their destination at no cost to the traveler, and a vehicle will be delivered when one becomes available at no cost to the traveler. There are no blackout dates or minimum rental periods and unlimited mileage (except for one-way rentals). Rates can vary but may not exceed established maximum rates [PDF, 20 pages].

No Additional Fees. There are no additional cost for additional authorized drivers or drivers ages 21 and older. Drivers ages 18 - 20 may be charged an underage/young driver fee and must be listed on the rental agreement, even as an additional driver. The underage/young driver fee is reimbursable.

Insurance is Included. Travelers receive Loss Damage Waiver (LDW)/Collision Damage Waiver (CDW) and Liability Insurance at no additional cost. Liability coverage for personal injury, wrongful death and property damage is set at the following limits: $25,000 for property damage, $100,000 per person, $300,000 for all persons, per incident. Do not accept additional liability, collision, damage, or other insurance.

For more information on the program, see the Rental Car fact sheet [PDF, 1 page].


DoD travelers: The Joint Travel Regulations (JTR) [PDF] para. 020209 authorizes reimbursement of rental vehicle expenses and fees. Per the JTR, a compact vehicle is the standard size for official travel, but the Authorizing Official may authorize or approve a larger vehicle if the traveler meets certain requirements.

Non-DoD federal travelers: Refer to the Federal Travel Regulation [] and your Agency guidance for policy related to rental vehicles.

  • Book the Government Rate. Book the government rate at a participating location by reserving a car through your Agency’s travel system or a government-contracted Travel Management Company. You may also obtain rates directly through a participating rental car company, toll free numbers, or walk-up services, however, you must ensure that you are booking the government rate and your Government Department/Agency name is listed on the contract. Rates will not exceed US Government Rental Car Agreement 5 Maximum Rates [PDF, 20 pages].
  • Present Proof of Official Travel Status. Present your travel authorization/orders, a Government ID, or a Government Travel Charge Card to validate official travel status.
  • Look for the Government Department/Agency name on the rental contract. Confirm that your Government Department/Agency name is spelled out on the rental contract at the time of pick-up and will be charged during use of the rental vehicle. This ensures that you are renting through the Program and are eligible for program benefits, including insurance.

Participating Locations

Travelers can download a list of rental car companies participating [XLSX] under US Government Rental Car Agreement #5. Locations with an established ceiling rates [marked ‘Y’ in Column A] may not charge more than the maximum rate established by the DTMO [PDF, 2 pages]. Locations without an established maximum rate ( marked ‘N’ in Column A) offer defense travelers a discounted rate, inclusive of all program benefits.

If you've been in an accident, make sure you've done the following:

  1. Obtain a Police Report

    Notify the police and attempt to obtain a police report. If unavailable, complete a Vehicle Incident Report with the rental car company that includes a description of the accident and the contact information for all parties involved, including the name of the rental car company representative who assisted you.

  2. Contact your Rental Car Company Directly

    Before submitting a request for assistance, report the problem or accident and keep a record of who you spoke with, what number you called, and the date and time.

  3. Notify your Organization

    Contact your authorizing official, supervisor, commander, or your legal or claims office to report the issue.

  4. Notify Us

    Requires login to the Passport portal. If you are new to Passport, you will need to create an account and register with a CAC or PIV.

    Collect the required documents, upload them to the Rental Vehicle Assistance Tool [Passport login required], and record your case number. An action officer will follow up with you.

If the Government Department/Agency name is listed on your rental contract, you are covered in an accident unless the vehicle was used in an unauthorized manner. See the U.S. Government Rental Car Agreement 5 [PDF, 56 pages] for a list of 12 exceptions that void the terms of the Agreement.

The Defense Travel Management Office supports federal travelers with rental vehicle customer service matters and in the event of an accident. Login to Passport (new users will need to create an account and register with a CAC or PIV) to use the Rental Vehicle Assistance Tool to report accidents, loss or damage, or overcharges.

The Tool should NOT be used to file a claim against the government either by a third party, or by the rental agency. All renters should first attempt to resolve issues directly with the rental company. Find the U.S. Government point of contact for your rental company or leave other feedback on a rental experience.