Worldwide Systems Outages Causing Disruptions

Due to a worldwide software issue affecting travel and other systems, travelers may experience travel disruptions. Travel Management Companies, airlines and other travel providers may also be experiencing systems outages. Please see the traveler disruption page for guidance.

Support

Travel Disruptions

Experiencing long wait times to speak with your TMC? Learn more about your options to navigate delays and cancellations. If you have had an issue with your TMC and wish to file a report post-travel, contact your local Transportation Management Office (TMO). The TMO may direct you to the appropriate Quality Assurance Evaluator (QAE), who monitors contractor performance.

Travel Management Company Assistance

Travel Management Companies (TMCs, or Commercial Travel Offices/CTOs as they're referred to in the Defense Travel System) arrange official travel on behalf of military and civilian travelers in accordance with DoD Instruction 5154. 31, Vol. 2 [whs.mil, PDF, 11 pages].

Contact Your TMC

You can find contact information for your TMC on your travel itinerary. If you need assistance after normal business hours, refer to the directory of TMCs below. Contact the TMC if:

  • An emergency or mission requirement demands short-notice travel (verbal orders of the Commanding Officer, or VOCO),
  • Official travel has begun and you need to make changes to your itinerary,
  • You need to return any unused paper tickets.

If travel has not yet begun, you can:

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TRAVEL AREATMC NAMEBASE/COMMAND or LOCATION(s)STATECOUNTRYBUSINESS HOURS PHONEAFTER HOURS PHONETMC EMAILTMC WEBSITEFAX NUMBER
ARMY CONUSCWTSATO63RD REGIONAL SUPPORT COMMAND (RSC)CAUSA703-682-0933800-828-8712 https://www.cwtsatotravel.com866-554-2392
ARMY CONUSCWTSATOPRESIDIO of MONTEREY DLIFLCCAUSA703-682-0933800-828-8712 https://www.cwtsatotravel.com866-554-2392
ARMY CONUSCWTSATOFORT MEADEMDUSA703-682-7248800-300-8731 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOFOREIGN COUNTER INTELLIGENCEMDUSA703-682-7248800-300-8731 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOABERDEEN PROVING GROUNDS (APG)MDUSA703-682-7203800-296-3074 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOFORT DETRICKMDUSA703-682-7203800-296-3074 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOPICATINNY ARSENALNJUSA703-682-7203800-296-3074 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOUSPFO MARYLANDMDUSA703-682-7203800-296-3074 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOUSPFO NEW JERSEYNJUSA703-682-7203800-296-3074 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOUSPFO DELAWAREDEUSA703-682-7203800-296-3074 https://www.cwtsatotravel.com855-568-8902
ARMY CONUSCWTSATOARMY NATIONAL GUARD (HQ)VAUSA703-682-7224877-245-3256 https://www.cwtsatotravel.com855-452-4879
ARMY CONUSCWTSATOCOE ALASKA (ELMENDORF)AKUSA703-682-7219877-567-7925 https://www.cwtsatotravel.com844-771-4270
ARMY CONUSCWTSATOCOE WINCHESTERVAUSA703-682-7208800-265-9893 https://www.cwtsatotravel.com877-304-0477
ARMY CONUSCWTSATOFORT BELVOIRVAUSA703-682-7249866-480-0659 https://www.cwtsatotravel.com866-228-2421
ARMY CONUSCWTSATOMILITARY INTELLIGENCE RCVAUSA703-682-7249866-480-0659 https://www.cwtsatotravel.com866-228-2421
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