Support

Have an issue or question about official travel? You have options.

1. Self-Service Options

   For the fastest solution:

   • Find answers to more than 800 frequently asked questions in our Knowledge Center [TraX login required].
   • Review our training resources for step-by-step instruction on processes and policies.
   • Visit our YouTube channel to watch DTS tutorials.

2. DTS Assistance

   Look up your local level help desk for help with DTS issues and direction on local business rules governing travel for your organization.

3. Travel Assistance Center (TAC)

   If the previous resources haven't solved your issue, it's time to contact the TAC.

   • Check to see if your issue can be handled by Live Chat.
   • Create a help ticket [login required] or check the status of an existing ticket in TraX.
   • Call 1-888-HELP1GO (1-888-435-7146) for 24-hour assistance. Remember, the TAC cannot make, change, or ticket reservations. For reservation issues, contact your Travel Management Company.