An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

News | March 2, 2023

Downtime Planned for DTMO Tools and Applications

The Defense Travel Management Office will migrate parts of its website, web tools, and web applications to the Cloud beginning on March 17, 2023. As a result, some services will be unavailable during this time. Please take note of the following affected applications, their expected downtimes, and alternatives, if available.


Weekend Downtime


From Friday, March 17, 2023 at 5:00PM ET until Sunday, March 19, 2023, 11:59 PM ET, the following tools and applications will be unavailable:

  • TravelBot
  • Per Diem Rate Lookups
  • Basic Allowance for Housing (BAH) Lookup
  • Overseas Housing Allowance (OHA) Lookup and Surveys
  • Cost of Living Allowance Lookups (CONUS and OCONUS) and Surveys
  • Locality Code Lookup – no alternative
  • OCONUS Rental Car Ceiling Rates Lookup (Complete PDF list of rates will remain available to download)
  • DoD Approved Carriers Lookup (Complete PDF directory will remain available to download)
  • Passport, including:
    • Profile management, password reset, registration, and subscription management
    • Training – Users will not be able to access web-based training or schedule classroom or distance-learning courses. Other types of training (PDFs) will remain available at
    • Knowledge Search – Users will not be able to search the larger database of Frequently Asked Questions but can still find top questions and answers at
    • Trip Tools – Users may still find GSA City Pair Fares at
    • Travel Assistance – Users will not be able to open or view support tickets online, but may still reach the TAC at 1-888-Help1Go (888-435-7146)
  • MOVEit: Transfer, DTMO’s Secure Communications Portal – Users may instead utilize DoD SAFE or encrypted email
  • System Problem Report (SPR) Information Management (SIM) Viewer (used by the Services and DoD agencies to review issues/workarounds within DTS) – no alternative
  • Basic Allowance for Housing / Military Housing Office Portal (facilitates data collection, quality assurance, and coordination for the BAH program) – no alternative

Extended Downtime


The following applications are expected to be unavailable from Friday, March 17, 2023 at 5:00PM ET until Monday, April 10, 2023, 11:59 PM ET at the latest:

  • Carrier Movement Reporting Tool (CMR) – DoD Bus, van and limousine carriers may submit reports retroactively once the system is available
  • Compliance Tool – Users are advised to continue to export voucher errors to work from a backlog of outstanding voucher until system is restored. If you need assistance please contact your HHQ or if needed contact the DTMO Compliance Tool Program Manager at
  • Premium Class Travel Reporting Tool (PCTRT) – Users are advised to download data to be worked off-line.  To download data from the PCTRT before March 17th, go to the Records Listing page and select the drop-down Actions menu.  Choose Actions > Download > Excel and click the Download button. During downtime, work with downloaded data offline until system is restored.
  • Rental Vehicle Assistance Tool (RVAT): Customer Application – Users may submit new reports by visiting
  • Traditional Centrally Billed Account (CBA) Reconciliation Tool – Users should plan to complete as much activity as possible prior to March 17. Affected organizations should consider placing impacted accounts in an exception status with Citibank.  This allows the account to remain open for use and defers suspension in instances when the owning organization is unable to make timely payments. Late payment charges still apply when the accounts are ultimately paid.