About the Defense Travel Management Office

The Defense Travel Management Office (DTMO) was formed in 2006 to centralize the various disparate, stove-piped programs that previously governed travel policy, regulations and directives. Through this consolidation, the Department is able to standardize management practices, leverage economies of scale, reduce administrative costs, and work towards common goals.

Today, DTMO supports the $11.1 billion Defense Travel Enterprise by maintaining functional oversight of the Defense Travel System and central oversight for defense travel programs, travel policy and implementation, travel card program management, and customer support and training.

DTMO works across Government and private sector to maintain an in-depth understanding of the travel industry and the needs of military and civilian travelers. DTMO also receives guidance from the Defense Travel Governance Board and its Defense Travel Advisory Panel. More on Governance.

DTMO is a directorate of the Defense Support Services Center which receives oversight from the Defense Human Resources Activity (DHRA). DHRA is a DoD Field Activity of the Office of the Under Secretary of Defense for Personnel and Readiness (OUSDP&R).

DTMO’s authority is granted by Department of Defense Instruction (DoDI) 5154.31, "Travel Programs".

Sarah Moore

Leadership

Ms. Sarah Moore, Director

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Department of Defense Instruction (DoDI) 5154.31, "Travel Programs" formally established DTMO in 2011 as the Department’s focal point to manage commercial travel programs and policy. The most recently reissued version supersedes travel policies contained in various memos, the DoD Financial Management Regulation, Defense Transportation Regulation, and other governing regulations. It contains six volumes with each volume formally outlining the procedures and regulations related to the management of a specific commercial travel program. The reissuance of DoDI 5154.31 reduces the quantity, diversity, and dispersion of commercial travel guidance by creating one location for policy information.

In February 2006, DTMO was established as the single focal point for commercial travel within DoD. Previously, several disparate, stove-piped programs governed travel policy, regulations and directives, with no "single face" for commercial travel within the Department. Leadership recognized the need to streamline and consolidate the various pieces of this multi-billion dollar travel enterprise. In response, the Deputy Secretary of Defense directed the Under Secretary of Defense for Personnel and Readiness to consolidate, reorganize, and centrally manage commercial travel policy.

Through this consolidation, the Department is able to standardize management practices, leverage economies of scale, reduce administrative costs, and work towards a common set of goals. DTMO accomplishes this through central oversight for: travel programs, travel policy and implementation, travel card program management, customer support and training, and functional oversight of the Defense Travel System (DTS).

Mission

Serve as the single focal point for commercial travel within the DoD to establish strategic direction, set policy, and centrally manage commercial travel programs

Vision

A Defense Travel Enterprise incorporating government and industry best practices to meet the needs and exceed the expectations of our customers

Goals

  • Maximize travel policy understanding
  • Optimize cost effective travel
  • Improve delivery of travel services

Guiding Principles

  • Customer Focused
  • Fair Compensation
  • Do No Harm
  • Duty of Care
  • Evidence-based Decision Making
  • Simple Travel Solutions