Worldwide Systems Outages Causing Disruptions

Due to a worldwide software issue affecting travel and other systems, travelers may experience travel disruptions. Travel Management Companies, airlines and other travel providers may also be experiencing systems outages. Please see the traveler disruption page for guidance.

About the Defense Travel Management Office

The Defense Travel Management Office (DTMO) serves as the single focal point for commercial travel within Department of Defense. DTMO maintains central oversight for travel programs, travel policy and implementation, travel card program management, customer support and training, and functional oversight of the Defense Travel System (DTS).

DTMO partners across the government and private sector to maintain an in-depth perspective of the travel industry and determine the best practices and standards for Department of Defense (DoD) travel. DTMO considers guidance from the Defense Travel Governance Board and its Defense Travel Advisory Panel, two bodies that set strategic direction and manage change regarding DoD commercial travel requirements, including systems, software, policies, and/or procedures.

DTMO has embarked on a major initiative to transform the Defense Travel Enterprise. As our strategy and way ahead, this effort is designed to improve delivery of travel services, maximize policy understanding and compliance, improve cost-effectiveness across the Defense Travel Enterprise; provide a positive customer experience that drives high satisfaction, and maximize control and visibility into travel spend.

Within the Office of the Under Secretary of Defense for Personnel and Readiness, DTMO receives oversight from the Defense Human Resources Activity and is a directorate of the Defense Support Services Center.


 

Mission

Serve as the single focal point for commercial travel within the DoD to establish strategic direction, set policy, and centrally manage commercial travel programs


 

Vision

A Defense Travel Enterprise incorporating government and industry best practices to meet the needs and exceed the expectations of our customers


 

Goals
  • Maximize travel policy understanding
  • Optimize cost effective travel
  • Improve delivery of travel services

Guiding Principles
  • Customer Focused
  • Fair Compensation
  • Do No Harm
  • Duty of Care
  • Evidence-based Decision Making
  • Simple Travel Solutions

Defense Transportation Regulation (DTR)

The DTR, Chapter 104 [PDF, 10 pages] outlines routing authority for bus moves, the proper procurement and payment procedures, and the process for requesting a bus movement.

Transportation Coordinators and authorized users must use the DoD approved carrier list [PDF, 65 pages] to arrange for transportation within their routing authority or use the U.S. Transportation Command's Group Operational Passenger System (GOPAX).

DoD Bus Agreement #5

In addition to the terms and standards established in DoD Bus Agreement #5 [PDF, 36 pages], participating carriers must also comply with all Federal Motor Carrier Safety Regulation (FMCSR), Commercial Vehicle Safety Alliance (CVSA) and state regulations, directives, orders, rules and standards of service requirements. Carriers are subject to unscheduled safety inspections to monitor continued compliance.

ADA Compliance

ADA requirements for Over-the-Road bus (OTRB) companies (a bus characterized by an elevated passenger deck over a baggage compartment) are outlined in the Federal Motor Carriers Safety Regulations, 49 CFR, part 37, subpart H. There are carriers participating in the program that can accommodate handicapped personnel. If they are not available in a specific region where a movement is requested, email DTMO for assistance.

The Defense Transportation Regulation (DTR) mandates use of the U.S. Transportation Command's Group Operational Passenger System (GOPAX) to request and procure full-charter transportation of DoD personnel traveling in groups.

GOPAX allows Transportation Officers and authorized users to submit requests for bus movements and DoD-approved carriers to provide offers of service. This process for commercial movement of group duty passengers varies with the type of movement required. Domestic (CONUS only) air movements and domestic surface movements are coordinated through GOPAX.

All GOPAX system issues are handled by USTRANSCOM. For GOPAX support, email the USTRANSCOM Help Desk or call 618-220-6432. Training videos are available inside GOPAX.

Carriers are responsible for following any applicable requirements of the Department of Labor (DOL) Service Contract Act (SCA) of 1965, particularly for service in excess of $2,500. The Federal Register and the Code of Federal Regulations (CFR) are the official sources for regulatory information published by the DOL.