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News | April 16, 2024

Travelers MUST Re-Book Certain Rental Car Reservations Immediately

Under U.S. Rental Car Agreement #5, the Government Administrative Rate Supplement fee ($5/day) is not permitted to be charged. Rental car reservations with the below companies booked prior to 11:59 PM EST on March 31, 2024, for travel starting on May 1, 2024 and after must be canceled by the traveler and rebooked to prevent this charge.

  • Ace
  • Alamo
  • Avis
  • Budget
  • Enterprise
  • Europcar
  • Fox
  • National
  • NextCar
  • Nissan
  • Payless
  • Routes
  • Sixt

Action Needed: Travelers who have booked rental cars with those companies must cancel their existing reservations and rebook a new reservation in the online booking tools such as the Defense Travel System, E-gov Travel Services 2 (ETS2), and ConcurGov. Please note that this update does not apply to reservations made with Dollar, Hertz, and Thrifty.

Review instructions for rebooking in DTS [PDF].

If travelers encounter any difficulties during this process, they should contact their Defense Travel Administrator or their Agency Travel Manager for assistance. The Defense Travel Management Office is available to assist travel administrators with any questions or concerns at