Travelers should take direction from their commands.
The Defense Travel Management Office is impacted with the exceptions listed below:
- The Defense Travel System is operational. Travel can be booked, modified, and cancelled.
- The Travel Assistance Center is open to support travelers, approvers, or DTAs, although wait times may increase with increased call volume. Users can use TAC Live Chat [PDF, 11 pages] for certain issues or can enter support requests online at TraX.
- Recruit Assistance remains operational to support enroute recruits traveling from Military Entrance Processing Stations or their hometowns to their initial basic training centers.
- DoD-contracted Travel Management Companies (TMCs) remain open to support DoD traveler needs, although wait times may increase with increased call volume. Some TMCs offer real-time chat for certain tasks. See guidance on self-service options when experiencing extended TMC call center wait times.
- Citibank Government Travel Charge Card customer service remains open to support cardholders and APCs and their online CitiManager [citidirect.com] will remain available. Travel cards remain operational to the extent accounts remain in good standing (no delinquent balance owed). Citi will ensure accounts will not age delinquent or be suspended or cancelled. During a shutdown, finance charges will not be assessed; however, Statements of Account will continue to be generated. If an IBA was delinquent prior to the shutdown, it will continue to be considered delinquent until full payment is made.