person on telephone seeking support

Citi Support

Citi’s Client Services lines are dedicated solely to supporting APCs and are available Monday – Saturday from 7:00AM - 9:00PM EST.

For assistance call:
866-670-6462 (toll-free)
757-853-2467 (outside U.S.)

APC Toolkit

As an Agency Program Coordinator (APC), your oversight is vital to the success of the Department of War (DoW) GTCC program. The APC Toolkit is your centralized hub for the resources and insights needed to streamline program administration, ensure policy compliance, and rapidly respond to cardholder needs.

Bookmark this page and subscribe to RSS for access to the latest GTCC initiatives, advanced training materials, and best practices designed to equip you with the knowledge to manage your accounts efficiently and confidently.

Rental Cars & Traffic Violations: Traveler Responsibilities
Rental car charges for traffic violations incurred during official travel can be applied to your Government Travel Charge Card account after the rental period. Monitor your account to avoid a delinquent balance.
DoD Government Travel Charge Card Regulations Updated April 2025
Changes to the DoD Government Travel Charge Card regulations published and effective April 1, 2025.

Login to CitiManager

Manage your travel card account

APC Guide

Review processes & procedures for managing your GTCC program

Travel Card Regulations

Policies & general travel card information