The GTCC should be used to pay for all of the cardholder’s official travel expenses, including but not limited to meals, lodging, rental vehicles, and airfare. The Joint Travel Regulations [PDF] outlines which expenses are reimbursable, and under what circumstances. It occasionally provides information on expenses that are not reimbursable, but the general rule is that if the JTR does not specifically allow reimbursement for an expense, you may not be reimbursed for it. See JTR, par. 010103-B for more details.
Yes, all meals during official travel must be paid for with your travel card.
Your APC should be your first point of contact for any questions or issues related to your GTCC. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your application, or set up alerts.
When a cardholder is placed in “mission critical” status it means the traveler, through no fault of their own, has been prevented from filing a voucher for outstanding travel card charges. The mission critical status prevents suspension of the account (61 days past billing). Once the mission has been completed, the traveler has 45 days to pay the outstanding travel card balance. Travelers using DTS should arrange for scheduled partial payments (SPPs) to ensure their travel card expenses can be paid while on long term temporary duty.
When you use your GTCC to pay for travel expenses, you are protected against lost, stolen, or damaged luggage. Cardholders are also insured against accidental loss of life, limb, sight, speech, or hearing while riding as a passenger in, entering or exiting any licensed common carrier, provided the expense was charged to your GTCC. Some exclusions apply. Contact Citi Customer service at 1-800-200-7056 for full details, or to start the process of filing a claim. If you are outside of the U.S., call Citi collect at 757-852-9076.
Cardholders can arrange to have the credit balance payment made electronically by accessing their account information in Citibank’s self-service on-line tool, CitiManager [citimanager.com].
Once logged in, select the Card Details (the travel card icon in the upper left of the screen) option and then the Request Refund option on the right side of the screen to request the refund and provide banking information.
Cardholders can also call the Citibank customer service number on the back of their card and use the self-service automated telephone system. Cardholders who have a credit balance on their account will be provided information on how to request the refund when selecting option #1 from the menu. Cardholders can also speak to a customer service representative if they choose not to use either of the self-service options.
Consult the DoD Trip Journey Sheet [citibank.com, PDF, 2 pages] for a detailed outline of steps to take before, during, and after travel to keep your card working smoothly.