Contact your local level help desk for tier one assistance from your site's Lead Defense Travel Administrator or other personnel with in-depth knowledge of the Defense Travel System (DTS) and DoD travel. Suggestions for improving DTS, policies, or procedures should also be routed to your local level representatives, who can submit a change request through the established DTS Change Management process.
For issues unresolved or unaddressed at the local level, contact the Travel Assistance Center (TAC).
The Travel Assistance Center (TAC) provides DoD-wide support for issues unresolved or unaddressed at the local level. Live Chat is available during business hours to address common issues. You can also login to TraX to open a help ticket or call 1-888-Help1Go (1-888-435-7146).
Your local level help desk can provide guidance based on the local business rules governing your organization. You may also try consulting your Authorizing Official or a Defense Travel Administrator for help.
For reservation changes, contact your Travel Management Company (TMC). You can find contact information for your TMC on your travel itinerary, or by searching the TMC directory. Learn more about navigating disruptions during official travel.
Your local level travel assistance team can provide clarification and additional guidance on travel policies, based on your organization's business rules. You may also turn to your chain of command or local servicing finance, transportation, or personnel office for guidance. The local offices are in the best position to review your circumstances and provide appropriate answers. If you still need information after consulting these resources, submit a question to the Per Diem Travel, and Transportation Allowance Committee (PDTATAC) staff.
Login to Passport to report rental car accidents or overcharges using the Rental Vehicle Assistance Tool. An Action Officer will contact you.
Login to CitiManager [citidirect.com] to obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of an application, or set up alerts. To reach Citi Customer Service, travelers may call the number on the back of their card, 1-800-200-7056, or 1-757-852-9076 (toll-free).
Agency Program Coordinators can reach Citi Client Services at 1-866-670-6462. DoD Travel Program forms and resources can be found on citibank.com.
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